Privacy Policy

Introduction

sleek-express Ltd ("we", "us", or "our") is committed to protecting the privacy of everyone who uses our services. This policy explains how we handle personal information when you interact with our business, whether through our website, in person, or via email.

We are registered in Scotland (Company Number SC548721) with our registered office at 147 West George Street, Glasgow G2 2JJ. For any privacy-related queries, you can reach us at [email protected].

Information We Collect

The personal information we collect depends on how you interact with us. Here is what we may gather:

Contact details: Your name, email address, and postal address when you reach out to us or book a service.
Financial information: During consultations, you may choose to share details about your income, expenses, debts, or savings. This information is shared voluntarily and only used to provide our educational services.
Session notes: We keep records of topics covered during sessions to ensure continuity and track your progress.
Payment information: Transaction records for billing purposes. We do not store complete bank details.
Website usage: Technical data such as browser type, pages visited, and time spent on site through cookies and similar technologies.

How We Use Your Information

We process your information for specific purposes connected to providing our services:

Delivering the financial education services you have engaged us to provide
Communicating with you about appointments, resources, and follow-ups
Processing payments and maintaining accurate financial records
Improving our services based on feedback and usage patterns
Meeting our legal and regulatory obligations

We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.

Legal Basis for Processing

Under UK data protection law, we need a valid reason to use your personal information. Our reasons include:

Contract: Processing necessary to fulfil our agreement with you when you book our services.
Legitimate interests: Operating our business effectively, such as responding to enquiries and improving our website.
Consent: Where you have given us explicit permission, such as for marketing communications.
Legal obligation: Where we must process data to comply with the law.

Data Sharing

We keep your information confidential. However, we may share data in limited circumstances:

Service providers: Trusted companies that help us operate, such as our hosting provider and payment processor. These parties are bound by confidentiality obligations.
Professional advisers: Our accountant and legal advisers where necessary for business operations.
Legal requirements: Where disclosure is required by law or court order.

We do not transfer personal data outside the United Kingdom without appropriate safeguards in place.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy:

Active client records are retained for the duration of our working relationship.
After our engagement ends, we retain records for six years to meet our legal obligations.
Session notes are deleted upon your request once our work together concludes.
Website analytics data is retained in aggregated form only.

Your Rights

Under UK GDPR, you have several rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your data in certain circumstances.
Restriction: Ask us to limit how we use your data.
Portability: Receive your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We aim to respond within one month.

Data Security

We take appropriate measures to protect your personal information:

Electronic records are stored in password-protected systems with encryption.
Physical documents are kept in locked storage when not in use.
Staff are trained in data protection principles.
We regularly review our security practices.

While we implement reasonable safeguards, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to us online.

Cookies

Our website uses cookies to function properly and to understand how visitors use the site. For detailed information about the cookies we use, please see our Cookies Policy.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated through our website. The date at the top of this page indicates when it was last revised.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Details can be found at ico.org.uk.

Contact Us

For any questions about this privacy policy or how we handle your data, please contact:

sleek-express Ltd
147 West George Street
Glasgow G2 2JJ
Email: [email protected]